Cluster Manager
Job Description
Zypp Electric ground operations team is primarily responsible for sourcing, supervising,
grievance redressal of riders who work through Zypp platform as delivery partners in various
e-commerce, food delivery and bike-taxi aggregation companies. Cluster managers are
assigned and stationed at various client/Zypp hubs to supervise daily operations.
Responsibilities:
1. Monitor, track and supervise team leaders for rider sourcing and client deliveries.
2. Prepare a daily roster of tasks for team leaders and track competition within timelines.
3. Conduct daily briefings with riders and apprise/motivate them to achieve service
standards and metrics
4. Track and monitor the daily attendance of team leaders.
5. Ensure the safety of company assets and recover vehicles when necessary.
6. Ensure high utilization of rented e-vehicles by taking data-backed decisions.
7. Proactively make Decisions and Ensure Efficiency and Effectiveness at the same time.
Education and Experience:
1. Must have min 6 months of hands-on experience in managing blue-collar staff on the
ground.
2. Must have min. 3 months in Bike taxi/Cargo businesses,
3. Must be familiar with local areas and routes.
4. Must be able to track, understand and report data on excel and/or google sheets.