City Head
Mission
Mission of this role is to build supply of 1200+ riders with 90% live fleet and positive wallet
Outcomes
Attaining 600+ live count number within 3 months in the cluster
Ensuring maximum rider NPS as per the city targets
Ensuring high level of discipline, efficiency and process are made to improve cluster
Functional Competencies
Must Have
Excellent People management skills: Have hired, managed, fired and grown the Ops team under him/her. Experienced to handle 50-100 team members
Experience working in high pressure target driven roles with high volume SKU’s.
Ability to prioritize - Plan, deploy resources efficiently: prioritize multiple operations in the field and know which one to focus on.
Process Adherence: Ability to create processes and see to it that they are implemented across the team
Hands-on experience on Google sheets and Word to ensure proper data records and planning
Should have prior experience of Vendor or Operator Management
Conversational Fluency in Local Language
Good to have
Ability to work long and odd hours. Flexible (and should have done) to be in field early morning, late nights and for long hours on field
Attention to detail - doesn’t miss out on small details, asks probing questions to understand under-lying issues and go deeper into the problem
Conversational Fluency in English Language
Behavioral Competencies
Must have
Proven track record of operator/small business owner management and experience
Problem solving skills – Crisis management and operational problems[1]
Self-motivated / proactive – acts without being told what to do
Negotiation Skills: Should either have a great previous experience to talk about or maybe we can give him a case to understand
Shouldn’t have second thought in getting his hands dirty, always ready to hustle and solve problems.
Zypp Core Competencies
Technology
Rider & Customer
Integrity
Beyond the limits
Execution Excellence