Category Manager

Job Overview:

We are looking for a skilled and motivated Key Accounts Manager/Category Manager to oversee and manage relationships with key clients, ensuring satisfaction and long-term partnerships. The ideal candidate will be adept at maintaining strong client relationships, driving business growth, and managing key account strategies to meet company objectives.

Responsibilities:

• Client Relationship Management: Build and nurture strong, long-lasting relationships with key clients to ensure satisfaction and loyalty.
• Account Growth: Identify opportunities for account growth and revenue expansion through upselling and cross-selling of products or services.
• Strategic Planning: Develop and execute strategic account management plans that align with company goals and client needs.
• Sales and Revenue: Achieve revenue targets by managing and negotiating contracts, deals, and renewals with key accounts.
• Problem Solving: Act as a liaison between the client and internal teams to resolve issues and ensure smooth operations and service delivery.
• Reporting and Analysis: Provide regular reports on account performance, client feedback, and future needs to senior management.
• Collaboration: Work closely with sales, marketing, and product teams to ensure seamless delivery of solutions tailored to client requirements.
• Market Research: Stay updated on market trends, competition, and client preferences to recommend improvements or changes to the offerings.

Requirements:

• Education: Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Experience: 2-4 years of experience in account management. 
• Skills:
• Strong negotiation and communication skills.
• Ability to analyze and understand market trends.
• Customer-focused with a proactive attitude.
• Proficient in CRM software and Microsoft Office suite.
• Excellent problem-solving and conflict-resolution skills.
• Attributes: High emotional intelligence, ability to handle pressure, and a strong sense of ownership and responsibility.